Refund policy

Refund and Returns Policy (swagvashtra.com)

Effective Date: 05/01/2026
This Refund and Returns Policy explains how returns, exchanges, and refunds work for purchases made on swagvashtra.com (“we”, “our”, “us”).
Please read this page carefully before placing an order, as it describes timelines, eligibility, and the return process.

Return eligibility
A return policy should clearly state the time frame allowed and the conditions items must meet (for example unused, original packaging, and proof of purchase).
Unless a different condition is mentioned on the product page, returns are accepted only if the product is in unused/unworn condition with tags (if applicable) and original packaging.
Please keep the invoice/receipt (or order confirmation) as proof of purchase for any return/refund request.

Return window (edit this)
Return requests must be raised within **[X] days** of delivery (e.g., 7 days / 10 days / 14 days—choose one for your store).
Requests raised after the return window may not be accepted.

Non-returnable / non-refundable items (edit this)
A good returns policy should list exclusions clearly (commonly: final sale/clearance, customized items, hygiene-sensitive items).
Swagvashtra.com may not accept returns for: **[Final sale/clearance items]**, **[Customized/altered items]**, and **[Other exclusions]** (write your exact exclusions here).

Damaged, defective, or wrong item
If you receive an item that is damaged/defective or different from what you ordered, contact support within **[48 hours]** of delivery with unboxing photos/videos and product images for faster resolution.
After verification, the resolution may be replacement/exchange or refund as per availability and the case type.

How to initiate a return
A return & refund policy should clearly explain the process for initiating a return and what details customers must provide.
To request a return, contact us at **[support@swagvashtra.com]** with: Order ID, customer name, registered phone/email, reason for return, and photos (if applicable).
Once approved, return pickup instructions (or self-ship address) will be shared.

Return shipping / pickup charges (choose one)
Return policies should specify who pays for return shipping (customer vs store) and under what conditions.
Option A (common): If the return is due to our error (wrong item/defect/damage verified), we arrange pickup at no extra cost; otherwise return shipping may be deducted/borne by the customer.
Option B: A fixed return shipping fee of ₹[__] may be deducted from the refund (mention amount clearly).

Refunds
A good policy should state refund method and expected processing time.
After the returned product passes quality check, refunds are processed to the original payment method (or as store credit—choose one) within **[X–Y] business days**.
Banks/payment providers may take additional time to reflect the amount in your account.

Exchanges (optional)
If you offer exchanges, mention whether exchanges are available for size/color and whether it depends on stock availability.
Exchanges (if enabled) are subject to stock availability and must meet the same eligibility and time window rules as returns.

Cancellations (optional but recommended)
Return/refund policies commonly clarify cancellation timing (before dispatch vs after dispatch).
Orders can be cancelled only before dispatch; once shipped, cancellation isn’t possible and the order will be handled as a return (if eligible).

Contact
Support Email: [support@swagvashtra.com]