Returns, Refunds & Cancellation Policy

You can cancel any order before it is dispatched. Write to us with your order number. Prepaid orders cancelled this way are refunded in full, including the delivery charge.

Once an order has been dispatched it can no longer be cancelled, but you can return it under the terms below.

We may cancel an order if a piece turns out to be out of stock, if there was an obvious error in its price or description, or if we cannot deliver to the address given. If we cancel a prepaid order, you are refunded in full.

You can ask to return or exchange a piece within 7 days of delivery. To be accepted, it must be:

• unworn, unwashed and unaltered;
• with all original tags attached;
• complete — with every part of a set, such as the dupatta or bottoms;
• in its original packaging.

Exchanges are for a different size or colour of the same piece, subject to stock. If the size you want is not available, we refund you instead.

Please contact us before sending anything back — parcels sent without a request can be refused.

If a piece arrives damaged, defective or is not what you ordered, tell us within 48 hours of delivery with photos of the piece and the parcel. Once we have checked it we will send a replacement or give a full refund, including the delivery charge, and we cover the cost of the return.

For a change of mind or a size exchange, you send the piece back to the address we give you, at your own cost, using a trackable service. For damaged, defective or wrong items, we cover the return.

Once the returned piece reaches us and passes inspection, we issue the refund within 5–7 working days.

• Prepaid orders are refunded to the original payment method through Razorpay. Your bank may take a few more working days to show it.
• Cash on delivery orders are refunded by bank transfer or UPI to the account details you share with us.

The original delivery charge is not refunded on returns, except for damaged, defective or wrong items or orders we cancel.

Pieces that have been worn, washed, altered or damaged after delivery, that are missing tags or parts of the set, or that are returned after the 7-day window cannot be accepted. Small variations in colour between your screen and the fabric, and the slight irregularities of hand-finished prints and embroidery, are not defects.